1. What payment methods do you accept?
We accept a variety of payment methods for your convenience, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments.
2. How do I know if an item is in stock?
Product availability is updated in real-time. If an item is out of stock, it will be clearly marked on the product page. You can also sign up for notifications to be alerted when it’s back in stock!
3. Do you offer international shipping?
Yes! We offer international shipping to most countries. Shipping costs and delivery times vary depending on your location. You can check the rates during checkout.
4. What is your return/exchange policy?
We want you to love what you ordered! If you’re not completely satisfied, we offer returns and exchanges within 30 days of receiving your order. Items must be in their original condition and packaging. Please refer to our Return & Exchange Policy for more details.
5. How do I care for my ZipStorm items?
To keep your ZipStorm pieces looking their best, please follow the care instructions on the product labels. For most apparel, we recommend washing in cold water and air drying to maintain color and fabric quality.
6. Can I cancel or modify my order after it’s been placed?
We aim to get your orders out as quickly as possible! Once your order is confirmed, we’re unable to cancel or modify it. However, you can contact us right away if there’s an issue, and we’ll do our best to assist.
7. Do you offer gift cards?
Yes! ZipStorm gift cards are available and are the perfect gift for anyone who loves fashion. They can be purchased directly from our website and used for any products in our store.
8. How do I contact customer service?
You can reach our friendly customer service team by emailing us at [email@example.com] or using the contact form on our website. We strive to respond to all inquiries within 24 hours!